FAQ

1. How do I place an order?
First, click the product image or product name to view product details. Choose a color or size and enter the quantity you want to purchase.

You can click the "Add to Cart" button to checkout directly and purchase the item together with other items later. You can view your shopping cart by clicking the "Cart" button in the upper right corner of each page. If you have any questions, you can contact us by email (Monday to Friday: 6:00 PM to 9:00 PM PST).

HORTICU671@GMAIL.COM

2. How do I pay for the purchase?
We accept Pay Pal. Please see our payment policy for more details.

3. How do you calculate shipping and handling costs?
For shipping: Free shipping is available.

For moving costs: We offer free shipping on all products in our store.

4. What transportation options are available?
When will my order be shipped? Usually, your order will be delivered to your doorstep at the address you provided. Shipping takes 7-10 business days.
*Please note that all delivery times are estimates and we cannot guarantee that your order will arrive by a specific date.

5. How can I track my order?
Step 1

When we ship your order, you will receive a shipping confirmation email with a tracking number once your order has been fulfilled.

Tip: The email may be in your spam folder.

Step 2

You need to visit the tracking website to track your order.

https://www.17track.net

Step 3

Click the "Track Order" button in the confirmation email to track your order.

6. How can I return goods?
If you are not satisfied with any product or service, please feel free to contact us by sending us an email or directly contacting us on the online store page. We will provide you with satisfactory after-sales service. If this happens, we hope you can contact us in time so that we have the opportunity to make up for it.

7. What should I do if I receive damaged or incorrect goods?
If you receive a faulty, incorrect or incomplete item, please contact us immediately so we can correct the item.

For faster assistance with your return or exchange claim, please email us with your order number, contact information, and photos documenting the damage (if applicable).

Please keep all items and packaging materials until your claim is resolved. If your replacement item is out of stock or out of stock, we will notify you once we have an estimated arrival date, or we will work with you to suggest a suitable replacement item.